Credits received-Thank You Pam & Editor Ulrich

[Super Dave]

I'm the sticky one.

There isn't any bashing going on.  Things are what they are.  

Certainly, many racers live in a bit of a vacuum when there are problems with suppliers and organizations.  If no one recognizes that there is a problem getting a credit, then no one talks about it.

This is a problem that has many ramifications.

One, if you're a regular racer, how on earth are you going to get your money back that is rightfully yours?  Individuals have hit on the process of doing it.  There are ways to do that.

Second, if you're a new racer, how is this going to make you want to continue doing business with a company?  Again, if you don't have the resources that tell you, "Yeah, it's BS, but it took me 14 months to get my refund...but I did finally get it," that person might quit.  Ok, fine, maybe you don't care, but it is nice to have people to race with.  And it's nice if those people do quit that they don't feel so much animosity for the organization that is supposed to be supplying a product to the racers that they might come and watch, help our, use your sponsors product even.

I don't expect a CCS response because of this thread.  That is for calls, FAXes, etc.  But when a person has exhaused those means...

What is there to do?

Is this a random occurance?

Is it a problem for racers?

Is it a problem for the organization?

It appears that it is something that creates hardship for racers on a regular basis.  It doesn't appear to be random.  Many people have followed the instructions to the letter only to have to wait months and months for a reasonable response.  Nagging to the point of exhaustion cannot be a reasonable coarse of action.  It's not in the rule book.

[Jeff]

So then Dave, what purpose does this thread hold?

What does it tell the new racer?

What does it do for the person who is trying to get a refund?

What is the overall end result you expect out of drawing further attention to this particular thread?

[251am]

So then Dave, what purpose does this thread hold?

What does it tell the new racer?

What does it do for the person who is trying to get a refund?

What is the overall end result you expect out of drawing further attention to this particular thread?

  The purpose that this thread holds is to send messages to multiple receivers; CCS, racers, sponsors, and potential racers. The message is that the system is broken as it sits now. This needs to be acknowledged, addressed, and set on a new course for action. Perhaps Dave has another opinion and I'm sure he does.

  To keep our monies/credits due to us is wrong. Plain and simple. I have all the e-mail correspondence from Ft. Worth that acknowledges my credits due. I could just as easily take this to my UAW appointed FREE attorneys and let them do the rest of the correspondance with Ft. Worth and get the money. What good would that do anybody else? The system would still be broken. This is not a perfect solution Jeff, but it's better than remaining silent about a prevalent situation in an organization that is turning it's back on racers.

  I would like to continue the racing. I have a long way to go before I die, I hope. I'd like to develop a little more racecraft before I go. It's just money and business so please don't take this thread personally.              

[Super Dave]

Good questions.

What does it tell the new racer?  First that there is a process that should be followed for refunds.  Second, regardless of one's following of procedure, expect to make ridiculous attempts to get the problem rectified.  

What does it do for the person trying to get a refund?  First that there may have been a process that they should have followed.  Potentially they may not have.  Second, some have not followed the process and have received refunds even when refunds apparently were not to be issued.  Although there is said to be a stated process and window of opportunity, at times, those windows seeminly have changed.  Thirdly, given many multiple attempts to help the situation in a timely and cordial manner, some refunds have still yet to be given.

Purpose?  Really, at what point is this not important?  I'm sure that Kevin would like to have the credits issued.  I'd really like CCE to give him a budget to take care of the things that he needs to execute properly.  That's abuot it.  

I had to grip for fourteen months.  My paperwork for my credit was prepared before I entered registration.  I followed the process expecting that, in a reasonable amount of time, I would get my credit.  I could understand 60 days, although I didn't like the idea.  Continued messages netted no call backs, and when I did talk to a real person, there was no recognition of previous messages and the like.

To me, it appears that there is a very basic lack of accountability at the ground level when the credit information is received.  It apparently gets there, but it actually takes too much time for that information to be found.  

It seems simple that one would have a folder that had all of the requests for credit.  Maybe once every two weeks, an individual would go through that and process or deny those requests.  Would there be a reasonable process that could be different?

[251am]

  Uh hello Ft. Worth, Hello Chicago,  could someone just drop a credit slip in the mailbox? Editor Ulrich is interested in this one I believe. How 'bout BHF on weekend of 24th Sept? Would someone be around to issue a credit in registration for that weekend of racing?  

TTT

[Super Dave]

No one in registration can issue credits.  

It's either TX or Chicago, but I can't tell you anything about the process.  All of my calls in my issue were to Texas, and that was supposedly the place to call.

[mdr14]

I always get taken care of with my credit refunds.

Of course I regularly send flowers and chocolate.

[G 97]

I always get taken care of with my credit refunds.

Of course I regularly send flowers and chocolate.

Dude, youi should be working on that 180 RWHP bike of yours.  After Putnam it is evident that you need another 10-15 HP.   And yes it was a pleasure showing you the fast way around on my 100% stock Amoca fuelled, piston skirt scuffed, too tight cylinder, 1:13 bike.  8)

[mdr14]

I saw 2:13's on your lap timer.... I saw 1:30's on your lap timer... :P

I believe that a 1:13 was a figment of your imagination.

[TommyG]

Hey matt, any chance I could rent that 180rwhp monster for blackhawk? ;D

[mdr14]

I really would... but it will be at Autobahn NESBA that weekend...

I have some testing to do... its either that or loose weight...testing is easier.

[TommyG]

we`ve already talked about that....I`m not going there again! ;D